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All Visitors – Advance Ticket Booking and Visit Information

 

We hope that you and all your family and friends are staying safe and well. We are very pleased to announce that following the latest Government guidance, we have been working hard to ensure that Manor Farm is COVID-secure and have now reopened.

 

We are now open to all visitors – both members and non-members. To help safely manage the number of visitors, all visitors including members, will need to book in advance online

 

PLEASE NOTE: The advance booking system ensures we can safely manage numbers of visitors on site, for this reason we cannot allow entry without a pre-booked ticket. 

 

MEMBERS: All annual memberships have been extended for the time lost while we have been closed. Click here to see the extended dates.

 

The team has been working hard to ensure it is safe for both you, our visitors, and our staff, and have adopted a phased reopening plan. Please be patient with us as we put new processes in place.

 

BOOKING YOUR TICKET 

  • The farm and visitor centre are now open with a reduced capacity and pre-booked online entry ticketing only (link below).
  • Tickets will be available in time slots. This is the arrival time only; you are welcome to stay as long as you wish, and you can arrive at any time within your ticketed time slot.
  • Tickets will be on a first come first served basis and all bookings must be in advance online.
  • Tickets will be available up to two weeks in advance and can be booked up until 3pm the day before your visit.
  • As we have reduced capacity, we kindly ask members to not ‘block book’, so that more of our members are able to visit if they wish. 

If you need to cancel your pre-booked ticket, please contact us on 014 8978 7055 or via email at mfcp.enquiries@hants.gov.uk so that we can release this ticket to someone else.

 

We are really looking forward to welcoming you back! 

Members book your tickets here
Non-members book your tickets here

WHAT TO EXPECT WHEN YOU VISIT

 

  • Our café will be open for takeaway food and drink only.
  • We will only be accepting card payments, preferably contactless.
  • We are not currently providing any animal encounters.
  • Our outdoor play area is open.
  • Please understand that currently touching and feeding the animals is not be permitted.
  • Social distancing guidelines must be observed at all times, so please follow the signage.
  • Following the latest Government guidance, visitors should wear face coverings when visiting our onsite shop.
  • Please wash your hands frequently and follow the hand washing guidelines at the various stations located around the farm, and feel free to bring in your own additional hand sanitiser.
  • Please do not visit the farm if you or any member of your household or support bubble has any symptoms of COVID-19.

WHEN YOU ARRIVE

 

If you are driving, please remember to social distance when getting in or out of your car.

 

The entrance to Manor Farm is currently through the gate at the side of the farm and not through the main visitor centre, which is now the main exit.  Please follow the signage in place when you arrive.

 

Please only arrive at your pre-booked time to avoid unnecessary queuing and please remember to social distance from other visitors.

 

Please have your tickets and membership card ready for checking. Members will not be able to enter unless you have both your ticket and membership card with you, and we will not be able to take any payments.

  

Some areas of the farm are currently a little different, please follow signage and guidance in place throughout your visit for everyone’s safety.

 

Additional toilets are also located within the farm, please follow the one-in, one-out queuing system.

WHAT TO BRING WITH YOU

 

On the day of your visit you will need to bring:

  • Your online ticket – a digital version on your mobile phone is acceptable.
  • A suitable face covering if you intend to visit our onsite shop, unless you have a legitimate reason in line with Government guidance not to wear one.
  • Your current valid membership card.

 

 

 

QUESTIONS & ANSWERS

 

How long can I stay on site?

You can stay on site until we close our gates.

 

What if I miss my allotted time slot?

Please try not to, but yes, please come as soon as you can. Tickets are only valid on the day you have booked for.

 

I hold a membership; can I bring a guest?

Yes, but you will also need to book any extra day visit tickets and pay for these in advance online, as payment cannot be taken on the day.

 

Can we touch or feed the animals?

Currently, visitors are not permitted to feed or pet our animals. We hope you understand.

 

Can I buy food and refreshments?

Yes, the café will be open for takeaways only and will have a reduced menu for the time being. As restrictions are lifted, we will look to expand our menu offerings.

 

What cleaning measures are in place?

We have put in place enhanced cleaning measures in line with Government guidance.

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