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All Visitors – Advance Ticket Booking and Visit Information

 

We hope that you and all your family and friends are staying safe and well. We are very pleased to announce that following the latest Government guidance, we have been working hard to ensure that Staunton Farm is COVID-secure and have now reopened.

 

We are now open to all visitors – both members and non-members. To help safely manage the number of visitors, all visitors including members, will need to book in advance online

 

PLEASE NOTE: The advance booking system ensures we can safely manage numbers of visitors on site, for this reason we cannot allow entry without a pre-booked ticket. 

 

MEMBERS: All annual memberships have been extended for the time lost while we have been closed. Click here to see the extended dates.

 

The team has been working hard to ensure it is safe for both you, our visitors, and our staff, and have adopted a phased reopening plan. Please be patient with us as we put new processes in place.

 

BOOKING YOUR TICKET 

  • Staunton Farm is now open with a reduced capacity and pre-booked online entry ticketing only (link below).
  • Tickets will be available in time slots. This is the arrival time only; you are welcome to stay as long as you wish, and you can arrive at any time within your ticketed time slot.
  • Tickets will be on a first come first served basis and all bookings must be in advance online.
  • Tickets will be available up to two weeks in advance and can be booked up until 3pm the day before your visit.
  • As we have reduced capacity, we kindly ask members to not ‘block book’, so that more of our members are able to visit if they wish. 

If you need to cancel your pre-booked ticket, please contact us on 023 9245 3405 or via email at staunton.enquiries@hants.gov.uk so that we can release this ticket to someone else.

 

We are really looking forward to welcoming you back!

Members book your tickets here
Non-members book your tickets here

WHAT TO EXPECT WHEN YOU VISIT

  • Our Farmhouse café is now open, serving hot/cold drinks, snacks and meals.
  • We will only be accepting card payments on site, preferably contactless.
  • We are not currently providing any animal encounters.
  • Touching the animals is not currently permitted. However, animal feed is available for purchase at the gate and visitors can feed the animals via our new feeding tubes.
  • Our outdoor play area is open. However, our maze and indoor play area are currently closed.
  • Social distancing guidelines must be observed at all times, please follow the signage.
  • In line with the latest Government guidance, visitors are limited to visiting in a group of no more than six people unless you all live together (or are in the same support bubble). Please be aware of this upon booking.
  • Following the latest Government guidance, visitors should wear face coverings when visiting our glasshouses, cafe [takeaway only] or onsite shop.
  • Please wash your hands frequently and follow the guidance at the various hand washing stations located around the farm. Please feel free to bring your own additional hand sanitiser.
  • Please do not visit the farm if you or any member of your household or support bubble has any symptoms of COVID-19.

WHEN YOU ARRIVE

 

If you are driving, please remember to social distance when getting in or out of your car.

 

The entrance to Staunton Farm is currently through the gate to the side of the visitor centre, which is now the main exit. Please follow the signage in place when you arrive.

 

Please only arrive at your pre-booked time to avoid unnecessary queuing and please social distance from other visitors.

 

Please have your tickets and membership cards ready for checking.

 

Some areas of the farm are currently a little different, please follow signage and guidance in place throughout your visit for everyone’s safety.

 

There are three separate locations within the farm for toilets: the main visitor centre, the café and the farm courtyard.

WHAT TO BRING WITH YOU

 

On the day of your visit you will need to bring:

  • Your online ticket – a digital version on your mobile phone is acceptable.
  • A suitable face covering if you intend to visit our glasshouses, cafe or onsite shop, unless you have a legitimate reason in line with Government guidance not to wear one.
  • Your current valid membership card.

If you have misplaced your membership card, please contact us on 023 9245 3405 to arrange a new card. There is a fee for this, and we will process your ticket over the phone. 

 

If you are a carer, you will need to bring your valid ID card or evidence with you for the person(s) for whom you are a carer.

 

 

 

QUESTIONS & ANSWERS

 

Can I bring my dog?

No pets, but registered assistance dogs are welcome.

 

How long can I stay on site?

You can stay on site until we close our gates.

 

What if I miss my allotted time slot?

Please try not to, but yes, please come as soon as you can. Tickets are only valid on the day you have booked for.

 

I hold an individual membership; can I bring a guest?

Yes, but you will also need to book any extra day visit tickets and pay for these in advance online, as payment cannot be taken on the day.

 

I hold an individual membership, but my child is over the age of 3, can I bring them?

Yes, but you will also need to book any extra day visit tickets and pay for these in advance online, as payment cannot be taken on the day.

 

You can also upgrade your membership by contacting us at Staunton.membership@hants.gov.uk

 

Can we touch or feed the animals?

Touching the animals is not currently permitted. However, animal feed is available for purchase at the gate and visitors can feed the animals via our new feeding tubes.

 

Can I buy food and refreshments?

Yes, the café will be open for takeaways only and will have a reduced menu for the time being. As restrictions are lifted, we will look to expand our menu offerings.

 

What cleaning measures are in place?

We have put in place enhanced cleaning measures in line with Government guidance. 

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