Page updated 13/11/2020


We are delighted to welcome you to the Gardens. Please see the information below on how to book your tickets and get the most out of your visit.


Please note – All visitors including members need to book online in advance. 


We have been busy making the Gardens safe for you our visitors, and our staff, so your visit may feel a bit different to what you are used to. If you have any problems or queries, please call us on 01794 368787. We are open daily from 10am – 5pm (last entry to the Gardens is 4pm).

Before you visit

All visitors including members, carers and all children need to have a pre booked ticket.


Please make sure you book the right date and number of guests, as bookings are non-refundable and non-transferrable. If the Gardens had to close for any reason, then we will extend your ticket date.


If you have vouchers, please call us to make your advanced booking.


We are unable to sell tickets on the day as the Ticket Desk is closed, so please make your booking in advance.


Tickets will be available 14 days in advance.


You can stay at the Gardens for as long as you wish, however the car park gates will be locked at 5pm so you will need to exit the Gardens with time to get back to your vehicle.


Please visit us responsibly. Consult the Government website for the latest social distancing guidance and COVID-19 restrictions. Read the latest Government guidance here.


Please remember to maintain social distancing and do not visit us if you or any of your household are displaying symptoms of COVID 19.

Book your timed entry online using the buttons below.

Click to book your tickets

What to expect when you visit

Arriving at the Gardens

If you are driving, please remember to social distance when you get in or out of your car. As you walk to the main entrance you will see a queuing system in place; please join the queue and please keep 2m apart from other visitors. Please have your tickets and membership cards ready for checking.



We have 2 sets of toilets open, in the main courtyard and at the Tilia tree café. Both locations have accessible and baby change facilities. Please follow the guidance at each location.



At the Visitor Pavilion you can buy takeaway hot and cold drinks, ice cream and snacks, with picnic seating close by. (Please note, these are not disinfected by us.)

The Tilia Tree Cafe near Jermyn's House is also open, serving takeaway hot and cold drinks, ice cream, snacks, sandwiches and pasties.


Contactless payments are preferred.


Plant Centre

The Hillier Plant Centre is open daily until 5.30pm (early closing Sundays, 4.30pm).

Please visit their website here for any updates:


Face Coverings

You will be required to wear a face covering, unless you are exempt, when you visit any of the indoor buildings on site, such as The Tilia Tree Café (for takeaways), our toilets and Hillier Plant Centre.


Children’s Play Equipment

Most of our play equipment is open – please follow the guidance at each location and note we do not disinfect the equipment. Please ensure you bring hand sanitiser and regularly wash your hands. Some of the equipment maybe closed for maintenance reasons. If you wish to check what equipment is closed before your visit, please contact us.


Supporting Us

Thank you for your kind donations and Gift Aid support during these unprecedented times. Please Gift Aid your ticket or donate to the Gardens to help us secure the future of the plants here for generations to come. Every penny adds up.


Track and Trace

All customers details will be held for 21 days for NHS track and trace. After this date your information will be destroyed. NHS QR codes for the Test and Trace app are also displayed for you to scan (check in).


Need to cancel?

Simply send a message to Doing this will free up a slot for others to use.


Help and support

If you need help or support, our team are happy to help. Please see the FAQ below or contact us at or 01794 368787. We understand some of your visit will be different than it has been before, but please treat our staff with respect - we are all here to help everyone enjoy their visit and stay safe.



What to bring with you?

Please remember to bring:

  • Your online ticket/receipt – a digital version is acceptable.
  • Your current membership card and valid guest passes if you are using them.
  • Vouchers / Gift vouchers.
  • Face coverings.
  • Hand sanitiser.

Questions & Answers

How do I contact you? 

Our contact details are or 01794 368787 (phone lines are open 10am – 4pm daily).


Can I hire a wheelchair or Mobility Scooter?

Sorry, this service has been temporarily suspended.


What if I want to cancel my Direct Debit, do I still get my 3 months extension?

Yes you do, if you contact us at we will be able to amend the expiry date on your current card by 3 months. Please remember to contact your bank and close your Direct Debit.


Can I still visit Partner Gardens?

During these difficult and unprecedented times, some of our partner gardens have suspended accepting members from other organisations. We would recommend that you contact them in advance to check what their policies are for accepting visitors other than their own members are at the current time. 


How long can I stay on site?

You can stay on site until we close our gates – please check on the day of your visit as closing times may vary.


What if I miss my allotted time slot?

Please try not to, but yes, please come as soon as you can. Tickets are only valid on the day you have booked for.


Can I use my guest pass?

Yes, if you have guest passes, but you must book a ticket for all your guests including children. 


I have lost my membership card, what should I do?

Please contact us on 01794 368787 to arrange a new card. There is a fee for this, and we will process your ticket over the phone, as the Ticket Desk is currently closed.


I have a voucher for the Gardens. Can I use it?

Yes, numbers are restricted. You will need to book your ticket in advance before you come to the Gardens as the Ticket Desk will be closed. Please call us to do this on 01794 368787.


Can I sit and eat and drink outside at tables?

Picnic benches are available outside. (Please note, these are not disinfected by us.)


Can I bring a reusable cup?

We are sorry but to reduce any health risks, will not accept reusable cups.

We will keep posting updates on our website and social media. Find us on Facebook.

If you would like to receive future updates then please submit your details below:

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